February comes with a whole bunch of updates across our stack, the main focus for this month in regards to what was released is around:
And various other new features, updates, and bug fixes along the way.
Check out the full details below
Added an Elevio wide ticket deflection benchmark to compare your deflection rate against, you can see this in your ticket statistics report
You can use the Visualizer to add links that open the Assistant to the home screen
Hotspots added via the Visualizer for opening Modules can now be limited to being shown once per user, just like with articles
In the Support module, you can now link to external form for creating support tickets. This is helpful if you have complex forms you'd like users to fill out for your support integration
If the situation requires it, you can now rotate your account secret.
Cross-article anchor links now work when used with the
data-elevio-article attribute for manual article linking (see the docs here)
All customers have been migrated to use the new Smart Groups feature for access control
The support module now has the new GateKeeper for ticket deflection rolled out to all accounts (if enabled).
GateKeeper: Made it more visible that GateKeeper is disabled, and added quick access to enable from the reporting page
GateKeeper: Suggestions page is no longer shown when there are no suggestions
Fixed an issue with onboarding getting caught in a loop
Fixed an issue with floating images in the Assistant and Editor preview
Fixed an issue with GateKeeper suggestions display in Internet Explorer
Fixed an issue where positive deflection page was flashing erroneously for ticket submissions
Fixed navigation on click of
back in the Assistant after ticket deflection
In a much-anticipated release, you can now create helpers & hotspots on your site that will disappear after your user has viewed them. This is perfect for onboarding new users, or bringing attention to something new that you've just released, then removing that helper to keep your interface clean.
This coincides with an interface update to the visualizer and the main helpers admin area to streamline the flow of creating helpers for your site.
When creating your helper, you'll be given the option of when to show this helper, you can choose to show it "once per user" (in which case it will show for the user until they view it, then it will be hidden) or "permanently".
Or start using them now, at https://app.elev.io/helpers/
This release comes with part one of a rework of the visualizer tool.
We're also taking this opportunity to rename contextual triggers to "Helpers".
From the new launcher screen, we've made it super simple to make quick edits to your existing helpers, without needing to fire up the whole visualizer tool. It's a great way to quickly tweak your helpers and see them in action fast.
For the first time, we also give you full control over the CSS selector so you can be super specific on what you want the helpers to be attached to.
For our power users, you can also manually create new helpers directly from the launcher tool for super fast creation of your tips.
Head to the helpers page to play with it.
New visualizer launcher
Added quick links to full article view in Knowledge Base
Added Korean, Ukrainian and Turkish support to the hosted Knowledge Base
Added option to disable asking for feedback for articles
Added more granular reading time indicator to the article editor
Added support for allowing spaces in keywords in articles
Added date to article feedback list
Fixed an issue with pasting into the editors HTML block
Fixed missing first message in Freshdesk support ticket view
Added support for using visualizer on pages that use the hash symbol in the URL
Fixed an issue when the host site had bootstrap modals, it would prevent adding a name for the tip
Fixed issue where custom checkbox styles were bleeding into the visualizer