Today we fully released our new backend layout that aims to be easier on the eye, but more importantly, be easier to use.
Thanks to the early feedback from companies that switched to the new theme early, we were able to also add in a few new features.
The main difference in the layout that you'll notice, is that the top blue menu is gone, and replaced with a more subtle left navigation with a popout submenu. A number of internal pages have also had a facelift to bring them in line with the new overall
We love it, and hope you do too!
Here's a quick rundown of what's new:
As time went on and our feature set grew, we were finding the main menu structure becoming confusing and lacking in a logical structure. So we thought long and hard about where things belonged and reworked the menu into what you see now. We think you'll agree, that things are much easier to find now.
We've grouped the main menu into the following top-level items:
To help you pick up where you left off, or keep an eye on what the rest of the team is working on at a glance, we've added in a section to the dashboard that shows you the most recently updated 10 articles, and their current status. You can also see who is the owner of that article.
To keep on top of things, we're also now showing not just a count, but the actual latest 10 cards. With the ability to hover over any card and peek inside to see what it involves. You can also see who the card is currently assigned to.
Any issues or errors, will be shown at the top of the list, so you can act on those first.
In the left nav, there's now a new menu for quick access to adding content, categories, helpers, and hub cards.
This is a great way for you to quickly get to the create screen for anything, no matter where you are.
Sometimes it helps to have the submenu for the section you're in be always open, sometimes... it gets in your way. So we've added a quick toggle to let you control the behaviour.
Latest hub cards section in dashboard
Most recently updated articles section in dashboard
New "quick add" menu, for faster creation
Redesigned integrations screen
Redesigned modules management screen
Simplified, and more logical main menu structure
Quick access to billing / assistant settings for new accounts
Sometimes if there's a lot going on, it's easy for the hub to get overwhelming. So we're starting a process of allowing you to further filter down what is shown, to help you more easily manage your workload, and the workload of your team.
The first available filter, is to show only the cards that are assigned to a specific user, which you can see below:
As a much-requested update, you can now manually create a new card for your team, and attach a specific article to it for reference.
This helps to streamline the process of improving your content over time by quickly flagging an article for an update, or by connecting an existing hub card to an article that you're working on to resolve the issue that's come up.
We've also rethought the layout of the screen to make your experience with the Hub more fluid and natural.
To make it easier to see how much attention an article is getting while you're editing it, as well as if there's any open Hub cards for the article, there are now two new tabs in the right pane of the article editor.
Hub: Will show you an open cards, so you can quickly make the changes you know are necessary in one go, without having to jump back and forth, or make multiple back to back edits.
Reporting: This shows you two charts with the article views for the last 30 days, along with the upvote / downvotes. A table of the breakdown of where this article is being viewed the most is also displayed, to help show you the context in which the article is most viewed.
To help break up and explain longer custom forms, we've added in the ability to insert a heading, subheading, or a paragraph into your form. This is handy for when just displaying the fields isn't enough, and could use with a little more guidance to make sure your users fill in your form correctly.
Along with the new formatting fields, you can now add file upload fields to your forms.
Added formatting fields for custom form
Upload file field for custom form
Showing reporting numbers inside the editor
Show hub cards in the editor
Fixed issue with KB interlinks activating twice
Fixed scrolling issue on long articles
Fixed iOS input field issues
User education is one of the most powerful ways to increase engagement and retention at scale, yet is often put in the too hard basket, leading to incomplete or outdated help docs and a missed opportunity to nurture a new user.
Or perhaps you've nailed your content... but your users aren't able to find it easily enough. All your hard work, for nothing.We know, we've been there too. So, we did something about it.
Our new Team Inbox is the smartest and simplest way to keep your user education in peak condition, to be sure you're keeping your content fresh and avoiding content rot.
You'll wonder how you ever managed your content before.
With a layout and flow just like an email inbox, you'll be right at home. Each time a user provides feedback on an article, or we find something that we think you could improve, we'll add a new card to your inbox for you and your team to organise and complete.
Or of course, create new cards as you see fit from a range of sources like Slack, email, or Zapier connections.
You're busy, we get it. So, each week we'll use engagement and data analytics to find the most important areas you can improve your support content, and offer them to you as suggestions for improvement, things like:
It's like having another person on your team always going over your content looking for ways to optimize.
To help you quickly move through your cards and get back to work, everything you need to know about is available in the main card view. See the status, who it's assigned to, and any addition notes from your team members to help get the job done.
Assign cards to others on your team to help spread the load, and get topic experts to work on the articles that they are best suited for. They'll receive an email to let them know there's something that needs their attention.
Each card has a comment thread with email notifications makes completing any update or fix to an article easy, upload any assets you need to help your team
While advisor will create cards intelligently for you, you can create cards from a range of sources like email, Zapier, or your chosen team chat software.
We're just scratching the surface, and have plenty of ways that we aim to extend and expand the team inbox, but would love to hear your suggestions.