Kustomer Integration for support tickets and docs syncing
Allow hiding "Related Articles" from the article module
We now prioritize keywords over title and body so customers can more effectively influence search results
Support form in the Assistant is now protected with reCaptcha to reduce spam
Better support for using applying additional filters to
elevio_posts_tax_query for categories for custom WordPress syncs
Reporting fine-tuning for speed improvements (up to 60% improvement in latency)
Search engine upgraded. Bringing with it enhancements and bug fixes.
Replaced login / registration pre-app screens with a cleaner design
Fixed an issue with the sync autolinker only interlinking selectively.
Fixed up an issue with prematurely logging out users
Educating your users can't be done in a silo, the more rounded your setup can be the better the experience for your end users, so today we're happy to announce the release of our public API to help you bring more power to elevio, as we as to take some of the magic of elevio and bring it to other platforms.
The following API's are now available:
Create, update, delete or view any articles for your account.
For a long time, we've allowed customers to create content in our in-house CMS, as well as allowed them to sync with a select set of third party integrations (like Zendesk, Desk, HelpScout etc).
Now, with our new public API, you can bring in content from any source you like, including your own proprietary system.
In the event that you already have a site-wide search bar on your site, you can now inject search results from elevio into your own search results. Simply pass over the query to our search API, and we'll return you a list of articles that match.
This makes it much easier for your users to find anything they need on your site from a single search box, whether that be a product on your site, an article they're created, or help content to help educate them further.
To get started with the public API, check out the documentation here.
Article management API