Chris Duell February 20th, 2016

Update: February Updates

Our latest release contains a range of bug fixes, as well as some much needed updates

New Features

  • New "Webpage" module, embed any webpage you like in a tab in your widget!


  • Changed the way the widget is loaded, for faster hotfix rollouts

  • Redesigned preview screen for better clarity

  • Added article ID to edit article screen, for better visibility

  • Added better support for adding tooltips to images with the visualizer tool

  • When viewing article list in the module, clicking the index button will now also clear the search

  • Onboarding is now a little clearer, so you have more guidance on what to do next


  • Fixed an issue with the comments module not closing correctly

Chris Duell January 22nd, 2016

New Feature: Yearly plans now available!

If you want to save some dollars, you can now move your plan to a yearly account.

Yearly plans get 2 months free each year, that's a saving of 16%

Head to your billing page to take advantage of this saving

Chris Duell January 20th, 2016

New Feature: Introducing the elevio visualizer tool

We're pretty excited about this feature.

In your account, you now have access to what we're calling 'The Visualizer'.

The visualizer is a tool that allows you to add a contextual link to any element on your site using a simple point and click tool.
The links you create will interact with elevio to open a specific article or module.

Best part is, anybody in your team can now add tips in seconds, without having to touch a line of code!

Here's an example of an admin using the envisage tool to add a tooltip to an element on their site.

Just click on what you want to add a tip to, and pick what you want to show, and save. Easy.


Pretty awesome, right?

We're really looking forward to your feedback and hope you love it as much as we do!

Try the visualizer tool now

Chris Duell December 18th, 2015

Update: RSS thumbnails

If your RSS feed contains thumbnails, you can now optionally choose to have those shown in the RSS module below the title and author information.

It's a great way to visually give your users more reason to read your latest news.

Chris Duell December 17th, 2015

Update: New languages

We've just added support for four new languages to elevio


  • Swedish

  • Norwegian

  • Finnish

  • Danish

Chris Duell December 15th, 2015

Update: Empty search results

When people search through your articles, previously if there was no results it would show them nothing at all.

Now, they'll be shown a small message letting them know there's no results, along with a button to go back to the full article listing.

Chris Duell December 15th, 2015

New Feature: Limit articles shown per category

You can optionally limit the number of articles shown per category to 5, with a "10 More" link shown after the initial 5 articles listed.

This is great if you've got a lot of articles in your knowledge base, you can show the most important 5 first so they are easy to find, then allow the users to dive deeper by expanding the category.

Here's what it will look like when enabled, and the category has more than 5 articles available:


To enable this, simply toggle the "Show 5 articles per category" toggle in your articles module

Chris Duell December 15th, 2015

New Feature: Universal Back Button

Elevio has a universal back button, which allows the end user to backtrack through their trail inside the elevio tab.

This is useful for getting back to an original article if they followed a link in the 'related articles' list, or if while in a live chat session you used a custom olark command to direct the user to an article, they'll be able to easily get back to your chat via the back button.

Below is a demo of the button in action:


Chris Duell December 14th, 2015

New Feature: Button menu

To provide more options to fit in with your design, we've got something new for you to try out.

Our new display option, elevio button.

Rather than explain it, we've got a quick demo for you below:


You've got control over everything. Color, icon, menu items and position.

To enable the elevio button for your account, head to your settings page and change the 'docked position' to 'Button' and select the icon you'd like shown in the button.

Chris Duell December 11th, 2015

Update: December 11 updates


  • Fixed typos on installation page

  • Updated Font-Awesome being used to 4.5.0

  • Added support for statuspage grouping

  • Added option to swap Google font for useso font in China.


  • Fixed an issue with purging CDN when settings were updated

  • Fixed settings link in onboarding email

  • Fixed 'pages' page title

  • Fix to phantom button hover (for beta button)