Chris Duell August 16th, 2016

New Feature: The multi multi release

Todays release has been a long time coming, and includes two major updates:

Multi-account management

Now, instead of needing to log out of one account and back in to another, you can use a single login for all your accounts. Too easy.


Nested categories

More often than not, it makes sense to be able to have more hierarchy when managing your content.
This update allows us to better reflect the structure that suits your knowledge base, and display that same structure to your users through the elevio embeddable

New Features

  • Multi-account management

  • Multi-level categories

Chris Duell August 10th, 2016

Update: August Updates

New Features

  • Disable and Enable modules whenever you like. More information here

  • New setting to choose whether the elevio embeddable is shown to non-logged in users


  • New content pulled from third party knowledge bases, now uses the access control already set (where available)

  • Override settings to a module at runtime


  • Fixed an issue with the elevio button menu in IE11

  • Fixed an issue when Zendesk tickets had system based messages in a tickets comments thread

Chris Duell July 25th, 2016

Update: July Updates

New Features

  • New option to CC the submitter for contact forms.

  • Added support for the new Intercom v3 messenger


  • Added ability to set init settings for Smooch

  • If the user has no tickets, take them straight to the support form

  • Added option to open RSS article within the widget rather than sending the user offsite


  • Fix to show triggers in the visualizer list for pages with a query string.

  • Fix to Smooch styling

  • Fixed an issue where some elements would be given the trigger styling, but not trigger the trigger. #trigger.

Chris Duell June 27th, 2016

Bugfix: June bug fixes

A few bugs have popped their heads up over the last couple of weeks, here's a few pesky buggers that have been squished:


  • Fixed name issue when elevio was being loaded via


  • Fixed issue with button menu expanding to full width

  • Fixed issue with menu not appearing in mobile view when only one module was available

  • Fixed IE10- issue with loading

  • Fixed issue with sending certain data to Smooch chat

  • Fixed an issue with related articles doubling up on URL change

  • Fixed issue with all articles showing when they should be collapsed for related articles

  • Fixed issue with updating Wordpress sync domain

Chris Duell June 10th, 2016

Update: RSS module rewrite

Since the RSS module was released, it was always a little sluggish and over time we saw a few feeds having issues with displaying anything.

So, we did what any self respecting engineers would do, we threw it out and rewrote it.

Today we released a rebuild of the RSS module that's now a lot more reliable, and it's blazing fast.

Chris Duell June 8th, 2016

Update: June Updates

Most of this release was based around squishing a few bugs that kept popping their ugly heads up.

Thanks to everyone who reported the issues and helped with providing the full details on how to reproduce the issue, you da real MVP.


  • New button added to top of articles screen for easier updating

  • When contextual triggers are created that "contain" text, the matching is now an exact match

  • Allow spaces in keywords for articles


  • Extended timeouts for submitting tickets when attachments are added

  • Fixed an issue when the URL changed, and cause issues with contextual triggers

  • Fixed an issue where on some dynamic sites the contextual triggers would get recursively added and slow the browser down. Sorry.

  • Fixed issue with keyword auto-complete showing gobble-de-gook

Chris Duell May 24th, 2016

Update: May updates

New Features

  • User trait data sent as custom fields to Zendesk & Uservoice tickets

  • New 'Save & Close' or 'Save Progress' options for articles for faster management.


  • New tickets in are now sent as "new" instead of "open" initially.

  • Improvements made to tips appearing when added via the visualiser tool for single page apps

  • Styling on menu position no longer uses "!important" for easier overriding

  • Prefixed all analytics events with "[elevio]" for easier report reading

  • Better reporting for failed support tickets


  • Wistia popover videos now appear over the top of elevio if opened from inside an article

  • Fixed bug with IE displaying an error in console on load.

  • Fixed an issue with loader never disappearing if you double click the article reload icon

  • Fixed an issue with using custom __lc parameters for third party LiveChat code

Chris Duell March 21st, 2016

New Feature: New integration with

Today we launch our latest live chat integration, with the awesome team at

Smooch is one of those products that just make sense, being able to communicate with people via a tool that you're already using, like Slack, makes keeping on top of comms so much easier. We're stoked to be working with Smooch to give customers everything they need to be fully educated about your product.

For more information, check out their release post here

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Chris Duell March 12th, 2016

Update: Widget updates & Bugfixes

This release fixes a few outstanding bugs, and a few usability updates for the widget.

New Features

  • Added ability to open a statuspage incident directly


  • Send user information to "Embed URL" module in query string, for you to use as you wish

  • We no longer auto open the widget on mobile if the user follows a link in an article, to remove confusion.


  • Fix an issue to the throbber placement being off on some sites.

  • Fixed a display issue when editing an article that was saved without a title

  • Upgraded the moment.js library, which fixes some isolated load issues.

  • Fixed issue on some sites where closing intercom would hide the menu on mobile

Chris Duell February 27th, 2016

New Feature: Preview tool updates & SPA support

This release focuses mainly on improvements to the preview tool that allows you to set a module to be inactive, but still be able to see it in action when you use the preview tool.

It's a great way to make things are ship shape before going live with a new module.

Tips added by the the Visualizer tool are now much better supported on SPA's (Single Page Apps), we watch the page for changes and add in any tips / links that match the new page content. Bring on the dynamic content!

We've also tweaked the UI in the backend, to keep things clean. If you're looking for menu items that were once in the bottom left, they're now tucked away in a popout menu in the top right.

New Features

  • Added ability to directly open an incident report through code

  • The preview tool now supports unpublished modules, so you can test modules before going live.

  • Added support for adding / removing contextual links when page content updates (for SPA's)


  • Added timestamps to status page incidents list

  • Better breakdown and visibility for status page incident details page.

  • On exiting Visualizer mode, you're now taken to the page you were just on, but in regular mode.

  • All menu items in your widget have a specific ID applied when displaying, so you can target with CSS

  • Backend design updates, your main settings / billing / docs are now located top right


  • Fixed an issue where contextual links wouldn't work on elements that already had JS click events applied

  • Added a range of XSS security fixes

  • Fixed an issue with some setting loader sometimes throwing a pesky error

  • Fixed up some styling issues with main headings not clearing their background color.