Todays release has been a long time coming, and includes two major updates:
Now, instead of needing to log out of one account and back in to another, you can use a single login for all your accounts. Too easy.
More often than not, it makes sense to be able to have more hierarchy when managing your content.
This update allows us to better reflect the structure that suits your knowledge base, and display that same structure to your users through the elevio embeddable
Disable and Enable modules whenever you like. More information here
New setting to choose whether the elevio embeddable is shown to non-logged in users
New content pulled from third party knowledge bases, now uses the access control already set (where available)
Override settings to a module at runtime
Fixed an issue with the elevio button menu in IE11
Fixed an issue when Zendesk tickets had system based messages in a tickets comments thread
New option to CC the submitter for contact forms.
Added support for the new Intercom v3 messenger
Added ability to set init settings for Smooch
If the user has no tickets, take them straight to the support form
Added option to open RSS article within the widget rather than sending the user offsite
Fix to show triggers in the visualizer list for pages with a query string.
Fix to Smooch styling
Fixed an issue where some elements would be given the trigger styling, but not trigger the trigger. #trigger.
Fixed name issue when elevio was being loaded via Segment.io
Fixed issue with button menu expanding to full width
Fixed issue with menu not appearing in mobile view when only one module was available
Fixed IE10- issue with loading
Fixed issue with sending certain data to Smooch chat
Fixed an issue with related articles doubling up on URL change
Fixed issue with all articles showing when they should be collapsed for related articles
Fixed issue with updating Wordpress sync domain
Since the RSS module was released, it was always a little sluggish and over time we saw a few feeds having issues with displaying anything.
So, we did what any self respecting engineers would do, we threw it out and rewrote it.
Today we released a rebuild of the RSS module that's now a lot more reliable, and it's blazing fast.
Most of this release was based around squishing a few bugs that kept popping their ugly heads up.
Thanks to everyone who reported the issues and helped with providing the full details on how to reproduce the issue, you da real MVP.
New button added to top of articles screen for easier updating
When contextual triggers are created that "contain" text, the matching is now an exact match
Allow spaces in keywords for articles
Extended timeouts for submitting tickets when attachments are added
Fixed an issue when the URL changed, and cause issues with contextual triggers
Fixed an issue where on some dynamic sites the contextual triggers would get recursively added and slow the browser down. Sorry.
Fixed issue with keyword auto-complete showing gobble-de-gook
User trait data sent as custom fields to Zendesk & Uservoice tickets
New 'Save & Close' or 'Save Progress' options for articles for faster management.
New tickets in Desk.com are now sent as "new" instead of "open" initially.
Improvements made to tips appearing when added via the visualiser tool for single page apps
Styling on menu position no longer uses "!important" for easier overriding
Prefixed all analytics events with "[elevio]" for easier report reading
Better reporting for failed support tickets
Wistia popover videos now appear over the top of elevio if opened from inside an article
Fixed bug with IE displaying an error in console on load.
Fixed an issue with loader never disappearing if you double click the article reload icon
Fixed an issue with using custom __lc parameters for third party LiveChat code
Today we launch our latest live chat integration, with the awesome team at smooch.io
Smooch is one of those products that just make sense, being able to communicate with people via a tool that you're already using, like Slack, makes keeping on top of comms so much easier. We're stoked to be working with Smooch to give customers everything they need to be fully educated about your product.
For more information, check out their release post here
Your browser does not support the video tag.
Added ability to open a statuspage incident directly
Send user information to "Embed URL" module in query string, for you to use as you wish
We no longer auto open the widget on mobile if the user follows a link in an article, to remove confusion.
Fix an issue to the throbber placement being off on some sites.
Fixed a display issue when editing an article that was saved without a title
Upgraded the moment.js library, which fixes some isolated load issues.
Fixed issue on some sites where closing intercom would hide the menu on mobile
This release focuses mainly on improvements to the preview tool that allows you to set a module to be inactive, but still be able to see it in action when you use the preview tool.
It's a great way to make things are ship shape before going live with a new module.
Tips added by the the Visualizer tool are now much better supported on SPA's (Single Page Apps), we watch the page for changes and add in any tips / links that match the new page content. Bring on the dynamic content!
We've also tweaked the UI in the backend, to keep things clean. If you're looking for menu items that were once in the bottom left, they're now tucked away in a popout menu in the top right.
Added ability to directly open an incident report through code
The preview tool now supports unpublished modules, so you can test modules before going live.
Added support for adding / removing contextual links when page content updates (for SPA's)
Added timestamps to status page incidents list
Better breakdown and visibility for status page incident details page.
On exiting Visualizer mode, you're now taken to the page you were just on, but in regular mode.
All menu items in your widget have a specific ID applied when displaying, so you can target with CSS
Backend design updates, your main settings / billing / docs are now located top right
Fixed an issue where contextual links wouldn't work on elements that already had JS click events applied
Added a range of XSS security fixes
Fixed an issue with some setting loader sometimes throwing a pesky error
Fixed up some styling issues with main headings not clearing their background color.