Chris Duell January 5th, 2017

New Feature: GrooveHQ KB Sync

Previously, the Groove integration was restricted to connecting to their ticketing system.

This update allows you to sync your content from GrooveHQ, so you can deliver your existing Groove hosted content via elevio, and all that comes with it.

To take advantage of this, head to the integrations page and click on the Groove logo, add in your subdomain and support inbox address and hit save. Too easy!

Chris Duell December 21st, 2016

Update: December Updates

While the team are powering away at a few major items that are just around the corner, there was still plenty to do to keep things moving with the rollout of V4.

So, this update caters mostly to updates and bugfixes, it's pretty dull and boring to be honest. But for a good number of you, these updates will make life just that little bit easier. As always, keep sending through any issues you find so we can patch them moving forward.

We'll reveal all the big stuff soon... real soon.


  • Allow using group restrictions for articles for logged out users

  • Re-added debug information to support tickets & replies (if enabled in the support module)

  • Added option to ignore hash change event for page change (window._elev.disablePushState = true;)

  • Improved placement of tooltips

  • Further improvements to article styling

  • Improved auto-linking between articles for Zendesk & Help Scout synced content

  • Added Chatra as a trigger module option


  • Fixed timeout issue on top level analytics numbers

  • Fixed issue with empty articles appearing in the article list

  • Fixed an issue with a conflict with angular.js

  • Fixed an issue with contextual tips within forms hijacking the "enter to submit" event

  • Fixed bubbling up of click event when a tooltip is added to a button / link

  • Fixed issue with support / rss / custom form / status page modules in IE11

Chris Duell November 22nd, 2016

Update: November Updates

After the initial public release two weeks ago, we've made a number of tweaks based on feedback and collated data. There's plenty more to come, and we'll be continuing to make incremental changes based on the usage patterns we're seeing over time to make sure we're delivering your help in the most efficient manner to your users, always.

New Features

  • Added related articles quick preview when managing keywords for an article

  • Tagove chat now supported in the Trigger module

  • chat now supported in the Trigger module


  • Improved suggestions area to provide logical fallbacks based on the current UDL if no historical data available

  • Increased timeout for retrieving base analytics, so it's more stable

  • Added back in the auto expanding of categories, and showing 5 articles per category initially

  • Upgraded server specs for faster response times

  • _elev.openModule() supports all modules


  • Fix to subcategory titles

  • Fixed issue with contextuals with "nothing" style.

  • Fix to limit on number of suggested articles to show on a given page

  • Fixed add to clipboard button for Safari

  • Fixed issue with article loading for multi-lingual content

Chris Duell November 9th, 2016

New Feature: Introducing elevio version 4


We're super excited to announce the immediate release of version 4.

What's new

Well, the whole thing. This is a complete rebuild from the ground up, months of work has gone into this, and there's a decision behind every little thing.

But here's a few key things to note:

Elegant design overhaul

The new elevio is designed to deliver content in the most streamlined way possible, while staying out of the users' way.

It's a balance of being clean and beautiful, without stealing the show. Hundreds of revisions have got us to where we are now, along with heavy real world testing. We know your users will love it.

Deep, weighted search

In the previous version, the searching was a very simple (aka "dumb") filter. This new release features powerful, deep, weighted search, so the right content is surfaced with minimal effort.

Smart suggestions

While you've always been able to show 'related articles' to a user, with our new analytics backend we're able to present ever evolving smart suggestions to your users based on what people have been looking at in the past. Think of it like a built in concierge.

Finally... Analytics

This new release tracks what is going on within elevio, so you can make data driven decisions. Over time as we're able to analyze the data we'll be providing you suggestions on what you need to know, and what needs fixing not only in your documentation, but in your product. With the goal of removing all the hurdles to your customers' success.

And loads more...

This only scratches the surface. And now that we're rolling out this new release, we've got a solid base to build on.

Expect a lot from us.

Make the switch!

When you're ready to make the move, follow the instructions on the version switch page below, and you're good to go!

Upgrade now to version 4

Chris Duell November 2nd, 2016

New Feature: Show matching articles while you're managing page keywords

To help you with managing the keywords for any given page, now we show you which articles will appear as suggested articles to the user when they view elevio on your site.

This makes it super easy to get a preview of what the effects of your changes will have.

Here's an example:

Chris Duell October 20th, 2016

New Feature: New "Trigger" module

A new module has been added to the arsenal, the aptly named "Trigger Module".

This now module is a quick way to trigger another widget you have installed on your site to open, common uses for this are opening up a third party chat window, currently this module supports the following tasks:

Open Chatlio chat window

Open Intercom chat window

Open LiveChatInc chat window

Open Olark chat window

Open chat window

Open SnapEngage chat window

Open UserEngage chat window

Open Zopim chat window

Chris Duell October 10th, 2016

Update: October updates

New Features

  • View who has access to a category / article by hovering the 'restricted' tag

  • Auto-linking between articles synced from a third party is now supported


  • Added support for syncing Norsk content from third party Knowledge Bases

  • Allow dragging an article to another category

  • Added company address to invoices downloaded from the billing page.

  • Improved internal bug reporting for better insights when things go wrong


  • Fixed up an issue with "to" address not correctly pre-filling

  • Made sure shadow doesn't appear when embeddable is closed when shown on the left

  • Fixed an issue if the article index is explicitly called via javascript

  • Fixed an issue where an article is directly requested, but has not content available in the default language

  • Fixed an issue with isolated cases of Help Scout ticket history loading

Chris Duell September 14th, 2016

New Feature: Infrastructure move to Amazon

This one's been on the back burner for a long time, but yesterday we finally pulled the trigger to move our entire infrastructure to Amazon AWS.

This move brings with it higher stability with fail overs, no down-time rolling deployments, load balancing, and redundancy.

While we made the move, access to the dashboard was halted so we could migrate everything across, but there was no downtime at all for the embeddable on any sites, we made sure that would stay operational throughout as priority number one.

Chris Duell September 7th, 2016

Update: September Updates

New Features

  • Automatically link between content within the embeddable if one article links to another (for synced content)


  • Added keywords icon for articles, so you can now see from the articles management screen what keywords any article has

  • Improved queued tasks to keep things nice and snappy even in times of higher load

  • Show restrictions for articles / categories from the articles list screen for faster overview

  • Made re-ordering of articles more obvious by changing the cursor on hover


  • Fixed an issue with Olark autolinks not triggering

  • Fixed premature link clicks on mobile, links were triggered even when trying to scroll

  • Fixed an issue with Intercom appearing on the wrong side of the screen for some companies

Chris Duell August 16th, 2016

New Feature: Help Scout Integration

We're excited to release a new integration with Help Scout.

You can now sync your Help Scout knowledge base with elevio, as well as serve your support tickets direct to your users through the elevio embeddable. Now you're users have somewhere to manage their tickets too!

You can learn more about the integration here